Shipping & Returns


All U.K. orders which are ex-stock are despatched by Carrier on a 24hr delivery. The delivery cost is 8.00 up to 20kg.

We try to deliver orders right away. Normally your order will be despatched to you within two business days.

We regret that we are unable to ship International orders at this time.


A returns number must be obtained before returning any product.

All of our products come with a 7 day no quibble, money-back guarantee, with the exception of certain products from our "Personal Care" range such as incontinence wear. For Health & Safety reasons we are unable to accept the return of these products. Buyers should consider this before making a purchase.

Please note that postal charges are not refundable.

Sometimes things can go wrong and if you have a problem with a product please use the "Contact Us" button on the website or telephone 0141 887 7074. Mon-Fri. 9am-5pm.

We endeavour to deal with all complaints within five working days and will keep you informed of our progress. All complaints will be dealt with promptly and fairly and we will abide by the decisions of the Association of British Healthcare Industries (ABHI) in the event of any dispute. This does not affect your statutory rights as a consumer.